Epicurean Edge The Knife that Makes the Meal Price Matching
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FAQ & Information

Breakage or Discrepancies in Shipments

If there are any problems with your order, please notify us within 48 hours of receipt. BladeGallery Inc cannot be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by carrier.

General Return Policy

This return policy applies to all production items including chef's knives, gardening tools, shears, sharpening stones and knife cases unless specifically listed under our Special Return Policy listed below.

Please contact us at 1-877-562-5233 before returning any items. No exchanges or returns will be accepted after 7 days from original date of purchase. Merchandise can only be returned if it is in its original packaging, unused, and in resalable condition. Please note that knives cannot show any wear and must not have been used to cut or been sharpened. Please note that for safety, all saya and opened edge guards cannot be returned or exchanged.

Items found to be damaged or used will not be accepted or credited for return or exchange. Please send all items for return via either insured USPS mail or insured Federal Express shipping. In cases where a customer repeatedly makes returns, a restocking fee of up to 10% may be applied.

Special Return Policy for Custom and One-of-a-kind Items

This return policy applies to all one-of-a-kind and "custom" knives including handmade (artisan-made) jewelry and knives.

We know it is sometimes hard to select handmade items such as knives and jewelry based on photographs on the web. Though we work very hard to make sure that all items sold through us are exceptional, we know that you may order a knife that doesn't meet your expectations when you hold it in your hand.

Items to which this policy apply carry a three (3) day inspection period during which they may be returned in original condition (minus the price of shipping and handling). After the inspection period, we cannot accept items for return. In cases where a customer repeatedly makes returns, a restocking fee of up to 10% may be applied.

Please contact us at 1-877-562-5233 before returning any items. No exchanges or returns will be accepted after the three (3) day inspection period. When you ship the item back to us, please indicate the reason for your return, include the packing slip with your return, and wrap the package securely, using plenty of padding, being especially careful to pad the point. Be sure to include the sheath, case, or any other packaging if provided. For your protection, we recommend that you use either insured USPS mail or insured Federal Express shipping.

Limitations on Returns

Items found to be damaged will not be accepted or credited for return or exchange. A 10% restocking fee will be charged on all items returned without either contacting us by phone or e-mail during the inspection period. In cases where a customer repeatedly makes returns, a restocking fee of up to 10% may be applied.

Where to Send Returns

After receiving a return merchandise authorization (RMA), send returns during the inspection period to the following address:

BG
107 Central Way
Kirkland, WA 98033

We will notify you via e-mail once we have received and processed the returned item.

Limited Guarantee

It has always been our goal that our customers are completely satisfied with every purchase they make with us. Therefore, all of our products are carefully inspected prior to shipping. If you find you have any problems with your order upon receipt, please contact Customer Service at 1-877-562-5233.

Disclaimer of Warranty

BladeGallery Inc makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. BladeGallery Inc is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.

Be aware of the Laws in Your Area

As much as possible, we try to be aware of knife laws and how this impacts shipping. There are many different laws throughout the United States and around the world and we cannot be aware of all of them. It is your responsibility to be aware of the laws in your area and determine if the items are legal to have shipped to you. These laws may affect the type of knife, length, materials and more. We are unable to provide refunds in the event that the package that you have ordered was intercepted by customs or other agencies.

 
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Epicurean Edge, Cutlery, Kirkland, WA
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